Service terms

In short: we prepare a draft Learning Agreement; your university is the one that approves and signs it. If we have not started yet, you get all your money back. Once the analysis has started it is no longer refunded, unless the mistake is ours and we cannot fix it. If your coordinator asks for changes, revisions are included.

1. Who provides the service

Max Porcar Arenós, self-employed, operator of odiseago.com ("Odisea"). Contact: contact@odiseago.com.

Odisea is an independent service. It is not affiliated with the European Commission, the Erasmus+ programme or any university.

2. What we actually do

From your study plan and the host university's catalogue, we propose which courses to take abroad and which of your home subjects they can replace, with ECTS credits, teaching language, semester, a link to the course description and the reason for each match. You receive it by email as a web page and as a PDF ready to show your coordinator, in the official EU language you choose, with the official Learning Agreement tables laid out to copy.

It is a working draft. The official Learning Agreement is approved and signed by your university, the host university and you. We do not submit anything on your behalf or speak to your university for you.

3. Price and payment

The base price is €15 for one destination, plus €5 for each extra destination (up to 5), plus the urgency option you choose. The total is shown before you pay and is a final price in euros. Payment is upfront by card through Stripe; Odisea never sees your card details. Your invoice arrives by email.

4. Delivery times

• Standard: 8 to 12 working days. Priority: 3 to 7. Express: 24 to 48 working hours.
• Working days are Monday to Friday, public holidays excluded. The clock starts the working day after we have everything we need (payment made and complete details or documents).
• If something is missing, we ask you by email and the clock stops until you reply.

5. What we need from you

Accurate and complete information: your subjects, any rules your coordinator has already given you and, if you have it, the host university's catalogue. We work from what you give us and what the university publishes; if that information is wrong or changes later, the draft may not fit, and that is not on us.

6. Included revisions

If your coordinator rejects a course or asks for changes, press “Request changes” on your proposal page, tell us the reason and we redo that part at no cost. Up to 5 revisions are included, for the same destinations and the same academic year. Adding new destinations or changing year is a new request.

7. Withdrawal and refunds

• Before we start: you have 14 calendar days from payment to withdraw. If we have not started working yet, you get the full amount back.
• Immediate start: when you pay, you expressly ask us to start straight away instead of waiting for those 14 days. If you withdraw after we have started, we refund only the share of the work not yet done. Once the draft is delivered the service is complete and the right of withdrawal no longer applies (EU Directive 2011/83, art. 16(a)).
• Our mistake: if the draft has a serious error attributable to Odisea that makes it unusable, and a revision does not fix it, we refund what you paid.
• Not a reason for a refund: the university rejecting courses by its own criteria, the university changing its catalogue, or the details you gave us being wrong. That is what revisions are for.

To withdraw or ask for a refund, just write to contact@odiseago.com with your reference (LA-XXXXXX). Refunds go back to the same payment method within 14 days at most.

8. What we cannot guarantee

We cannot guarantee that your university approves the agreement, that there are places left on the courses or that timetables fit together: that depends on each university. Our liability is limited to the amount you paid, except for wilful misconduct or gross negligence, and without affecting the consumer rights the law gives you, which cannot be limited.

9. Your data

We use your data only to prepare and deliver this service, charge for it and invoice it. It is stored in Supabase (EU servers); payment is processed by Stripe and emails are sent by Brevo. Unpaid requests are deleted after 30 days and delivered ones 12 months after delivery. Invoices are kept for as long as tax law requires. More in the privacy policy.

10. Using the document

The draft is for your personal use and your university's. You may share it with your coordinator and anyone you need for your mobility; you may not resell it.

11. Applicable law and complaints

Spanish law applies, without taking away the protection of the consumer rules of your country of residence. If you have a complaint, write to us first at contact@odiseago.com: we answer within 10 working days. You can also go to the consumer authorities or the courts of your place of residence.